Scope
This procedure covers complaints about LearnThrive Tuition's service — tuition arrangements, communication, billing or conduct. A safeguarding concern about a child's welfare should instead follow the steps on our safeguarding page, which are handled separately and as a priority.
How to raise a complaint
Email info@learnthrivetuition.co.uk or call Tahasin Hasan:+44 7459 839595Abdurrahman Mustafa:+44 7883 745337, and let us know it's a complaint. Please include:
- your name and the student's name;
- what happened, and when;
- what you would like to see happen as a result.
What happens next
We aim to acknowledge a complaint within 2 working days, and to give a full response within 10 working days. If a complaint is more complex and needs longer to look into properly, we will tell you and explain why.
We will look into what happened, discuss it with anyone involved, and let you know the outcome and any action we are taking.
If a complaint is not resolved
If you are not satisfied with our response, let us know and we will review it again. We take every complaint seriously and see it as an opportunity to improve.
Contact LearnThrive Tuition
If you have a question about this page, email info@learnthrivetuition.co.uk or call Tahasin Hasan:+44 7459 839595Abdurrahman Mustafa:+44 7883 745337.